Buyer Protection
Returns Made Simple
We want every Lunavoera experience to feel as thoughtful as the pieces we create. If something isn't right with your order, we're here to help.
30-Day Return Guarantee
Items may be returned or replaced within 30 days of receipt, provided they are unused, free from damage or chips, and returned in their original packaging.
Item Doesn't Match the Description
If the product you receive does not reasonably match its description, you may choose one of the following options:
- Return the item for a full refund.
- Accept a partial refund and keep the product.
Damaged on Arrival
If your product arrives damaged, defective, or visibly soiled, please contact us promptly. Eligible damaged items may receive a full refund.
Contact Customer Support
Questions about your order, shipping, returns, or our products? Our support team is happy to assist.
Please note that the registered business address above is not a return address. Please contact us before returning any product so that we can provide the correct return instructions and return address.
Thank you for choosing Lunavoera.