Return & Exchange Policy
Return & Exchange Policy
We want every Lunavoera witch hat light and festive decor piece to bring magical warmth and wonder into your space. To ensure a seamless experience, please review our return and exchange guidelines below.
30 Calendar Days Return & Exchange Window
Customers may request a return or exchange within 30 calendar days of receiving their order. Once approved, returned packages must be shipped promptly according to instructions provided by our support team.
How to Start a Return or Exchange
Contact Support
Email us at service@lunavoera.com with your Order Number and reason for return. For damaged items, tangled/defective LED strings, or battery box issues, please attach clear photos or videos of the item and shipping box.
Get Approval & Instructions
Our Customer Support team will review your request. Upon approval, we will provide the appropriate return instructions and the authorized return facility address.
Pack & Ship Securely
Carefully fold and pack the witch hat decorations and LED light strings in their original protective packaging to prevent damage or tangling during transit.
Important: Please do not return items without contacting us first or send them back to the address on the original shipping label. Unapproved returns or packages sent to incorrect facilities may not be eligible for a refund.
Return Eligibility & Conditions
To qualify for a standard return or exchange, items must meet the following criteria:
Handcrafted Fabric & Lighting Characteristics
Our witch hat lights incorporate lightweight fabrics and hand-strung LED copper wires. Minor ambient and textural variations are natural characteristics of handcrafted festive decor.
Warmth & Tone
Slight variations in LED color temperature or ambient glow across different screens.
Fabric Draping
Subtle differences in hat shaping, folds, or stitching inherent to fabric decor.
LED Wire Layout
Hand-arranged copper wire positioning that creates a unique lighting pattern.
Unique Accents
Minor organic variations that do not impair safety or normal illumination performance.
Please note: Natural variations in fabric texture, hand-strung LED layouts, and subtle glow tones are intended aspects of handcrafted holiday decor and are not considered manufacturing defects when they do not impact functional illumination.
Transit Damage, Defective or Wrong Items
Please Inspect Package Within 72 Hours
Delicate fabric items and electronic battery boxes require careful handling during transport. Please inspect your order upon delivery.
If you receive a torn item, non-functional battery box, broken LEDs, or an incorrect product, please notify us within 72 hours of delivery.
Send your Order Number along with clear photos or videos showing the damaged product, defect, and outer box to service@lunavoera.com. Confirmed carrier damage or fulfillment errors will be replaced or refunded promptly at no extra charge.
Non-Returnable Items & Exceptions
To maintain product safety and quality standards, the following situations do not qualify for standard return or exchange:
Shipping Costs, Refunds & Order Changes
Who Covers Return Shipping?
- Customer Responsibility: Return freight for personal preference, change of mind, or ordering errors.
- Lunavoera Responsibility: Return costs or replacement shipments for verified defective lights, transit damages, or store fulfillment errors.
Refunds & Order Cancellations
- Order Cancellation: Requests can only be accepted before the order enters dispatch processing or shipping.
- Refund Execution: Approved refunds are issued to your original payment method following warehouse receipt and technical inspection.
- Processing Time: Please allow 7–12 business days for funds to reflect on your statement after issuance.
- Original Shipping Fees: Outbound shipping costs are non-refundable unless caused by our fulfillment mistake.
Secure Packaging Protection
To ensure your battery-powered hanging lights arrive safely, please pack returned items securely to prevent fabric snagging or battery case damage during transit.
Customs Duties & Delivery Failures
Buyers are responsible for providing correct shipping address details. Packages returned or abandoned due to incorrect addresses, failed delivery attempts, or unpaid local import duties remain the customer's responsibility.
Questions & Support
If you have any questions regarding returns, replacement parts, battery setup, or order status, please feel free to reach out to our team.