30-day postage paid returns

      CONTACT US

      MONVAREA · CUSTOMER CARE

      Let's Talk
      Over Tea.

      Questions about your order, our tea, or your new favorite tea ware? We're here to help.

      MV TEA · CERAMIC · RITUAL
      01 / CUSTOMER CARE

      A Quiet Place
      To Ask A Question.

      If you have questions about our products, orders, shipping, returns, refunds, or anything else, our Customer Support team is here to help.

      01 EMAIL
      ✉

      Customer Support

      For questions about products, orders, shipping, returns, refunds, or your Monvarea experience.

      service@monvarea.com
      We typically respond within 1–2 business days.
      02 SUPPORT
      ◷

      We're Here

      Our customer support team is available during our regular business hours to assist with your Monvarea experience.

      MON–FRI BUSINESS HOURS
      U.S. Time Zones
      03 RETURNS
      ↩

      Before Returning

      Please contact our Customer Support team before sending any product back. We will provide the appropriate return instructions and address.

      Please don't send returns to our registered address. The address below is for business registration purposes only.
      02 / COMPANY INFORMATION

      Behind
      Monvarea.

      Monvarea is an online retail store dedicated to tea, handmade ceramics, and everyday tea rituals.

      BRAND
      Monvarea
      LEGAL ENTITY
      Shantou Ranye E-Commerce Co., Ltd.
      REGISTERED ADDRESS
      Room 3201, Building 4, Jinzimingbang Garden, No. 100 Dongxia Road, Jinping District, Shantou, Guangdong, China
      CUSTOMER SUPPORT
      service@monvarea.com
      Customer Phone
      +86 192 5592 2866
      !
      IMPORTANT BEFORE RETURNING

      Please Contact Us First.

      Our registered business address is not a return address. To make sure your return reaches the correct location, please contact our Customer Support team before sending any product back.

      MV
      MONVAREA

      Every Good Conversation
      Starts With A Moment.

      Thank you for being part of our tea journey.

       
      Tea · Ceramic · Ritual